Help Center
Get help with your Buxme account, bank connections, subscriptions, and privacy questions. Start with the topics below, or email our team and we’ll respond as soon as we can.
Email us with a brief description of what you need help with, the device or browser you're using, and where in Buxme it happens. Never email passwords or sensitive banking credentials.
Support email: support@buxme.co
Email support@buxme.coCommon answers for accounts, bank connections, billing, and security.
Sign in at buxme.co with the email you used to create your account. If you forgot your password, use Forgot password on the login page to receive a reset link.
You can update your profile details and notification preferences in Settings after signing in. To permanently delete your account, open Settings → Delete account and confirm by typing DELETE.
Buxme connects financial institutions through Plaid. Open Accounts (or Settings → Connections) and choose Connect Bank to authorize access. Buxme never receives or stores your online banking username or password.
If balances stop updating, try Sync now, then check Settings → Connections for a Reconnect prompt. Reconnecting runs Plaid’s secure login flow again for that institution.
Manage your Buxme plan in Settings → Billing. Web subscriptions are handled through Stripe; App Store purchases are managed through Apple on your device.
If a payment failed, your plan shows as past due, or you need help switching between App Store and web billing, email support with the email on your Buxme account. Do not send card numbers or banking passwords.
Buxme uses HTTPS/TLS in transit, secure authentication, and encrypted storage with our infrastructure partners. When you link a bank, authentication is handled by Plaid—not by Buxme.
Read the full details on our Privacy Policy and Security pages. To report a security concern, email support@buxme.co with enough detail for us to investigate.
Related policies: Privacy Policy · Terms of Service · Security
Quick answers for App Store customers and web users.
Browse the topics on this page first. If you still need assistance, email support@buxme.co with a short description of the issue, the device or browser you’re using, and the screen where it happens. Never include passwords or sensitive banking credentials.
Go to the login page, choose Forgot password, and enter your account email. We’ll send a secure reset link. If you don’t see the email, check spam or promotions, then contact support.
Open Accounts or Settings → Connections and use Connect Bank or Reconnect. Linking uses Plaid’s secure flow. Buxme does not store your bank login credentials.
Open Settings → Billing in the app or on the web. App Store subscriptions are also managed in your Apple ID subscriptions. Contact support if you need help locating the correct billing path for your account.
Sign in, open Settings, and use Delete account. Confirm by typing DELETE. This permanently removes your Buxme account, finance data, and bank connections and cannot be undone.
Yes—Buxme is built with encryption in transit, secure authentication, and partner infrastructure protections. Bank credentials are handled by Plaid, not stored by Buxme. See Privacy Policy and Security for details.